Privacy Policy | Tecfy ERP

1. Introduction

Tecfydata Inc. ("we", "us", or "our") operates Tecfy ERP. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy is subject to and should be read together with our Terms of Service.

2. Information We Collect

We may collect:

Account information: Name, email address, company name, password (hashed), and timezone
Business data: Data you enter into Tecfy ERP (customers, invoices, inventory, etc.)
Usage data: Logs, IP address, browser type, and access patterns
Payment information: Processed by our payment provider; we do not store full card details

3. How We Use Your Information

We use your information to:

Provide, operate, and maintain the Service
Process transactions and send related communications
Send verification codes, security alerts, and support messages
Improve the Service and develop new features
Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

Service providers: Hosting, payment processing, email delivery, and analytics (under strict agreements). We are not responsible for the privacy practices or security breaches of third-party service providers.
Legal requirements: When required by law or to protect our rights

5. Data Storage and Security

Your data is stored on servers in Canada where possible. We use reasonable efforts to implement industry-standard security measures including encryption in transit and at rest, access controls, and security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your account and business data for as long as your account is active. After account termination, we may retain data for a limited period as required by law or for legitimate business purposes. You may request deletion of your data.

7. Your Rights

Under Canadian privacy law, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent where applicable
Lodge a complaint with a privacy commissioner

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time at our sole discretion. We will notify you of material changes via email or through the Service. Continued use after such notice constitutes acceptance. The "Last updated" date at the top indicates when changes were last made.

11. Limitation of Liability

To the maximum extent permitted by law, Tecfydata Inc. shall not be liable for any damages arising from unauthorized access to, loss of, or disclosure of your personal information, including due to security breaches, third-party actions, or circumstances beyond our reasonable control. Our liability is further limited as set forth in our Terms of Service.

12. Contact Us

For privacy-related questions or requests, contact us at [email protected]. Tecfydata Inc. is responsible for your personal information under this policy.